137292
9780787901622
A clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors-both prominent experts in the field of conflict resolution-present a structured process that will help organization development and human resource professionals evaluate and improve their current programs, or develop and implement new strategies.Costantino, Cathy A. is the author of 'Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations', published 1995 under ISBN 9780787901622 and ISBN 0787901628.
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